Website, Platform, Data, API and Affiliate Terms

Important business-only notice

Paid subscriptions, credits, exports and API services are supplied only to customers acting wholly or mainly for purposes relating to a trade, business, craft or profession. They are not offered to consumers. Free website tools may be used by other visitors, but the Website is primarily designed for UK business research and business intelligence.

Definitions

Account: the account through which a Customer or Authorised User accesses the Services.

Affiliate: a person or organisation accepted by FormationData into the affiliate programme.

API: an application programming interface supplied or enabled by FormationData.

Authorised User: an employee, contractor, client representative or other individual whom the Customer permits to use a paid seat under the Customer's Plan.

Business Day: a day other than Saturday, Sunday or a public holiday in England.

Customer: the business, charity, public body, school, university or other organisation purchasing or using paid Services.

Customer Data: information, files, notes, suppression lists or other material uploaded or submitted by or for a Customer.

Data: information made available through the Services, including public-register data, derived fields, indicators, estimates, contact information and enriched information.

Enterprise Order: a written order form, proposal, contract or account configuration agreed for an Enterprise customer.

FormationData, we, us or our: FormationData Systems Ltd, company number 16398949, operating the FormationData brand and its modules, product names and services.

Material Use: accessing substantive Data, including running a search, viewing search results, loading records or information through a module, exporting Data or making an API request.

Plan: the subscription tier, credit package, API allowance or other paid package selected by a Customer.

Services: the Website, free tools, subscriptions, modules, exports, APIs, credits, integrations and related services supplied under these terms.

Website: formationdata.co.uk and any replacement or associated FormationData website, application or domain.

PART A - WEBSITE AND FREE TOOLS

1. About us and these terms

1.1 FormationData is a brand and service operated by FormationData Systems Ltd. References to FormationCompanies, FormationBusinesses, FormationContracts, FormationCourts and other current or future module names are references to services or product names operated by FormationData Systems Ltd unless expressly stated otherwise.

1.2 By visiting the Website, using a free tool, creating an Account, purchasing a Plan, submitting a form or joining the affiliate programme, you agree to the parts of these terms that apply to you.

1.3 If you use the Services for an organisation, you confirm that you are authorised to act for and bind that organisation.

1.4 You must be at least 18 years old to create an Account, purchase Services, submit a business enquiry or participate in the affiliate programme.

2. UK focus and scope of the Services

2.1 Unless a feature expressly states otherwise, FormationData currently covers the United Kingdom and UK-related sources only.

2.2 The Services aggregate, organise, search, analyse, calculate, enrich and present information from public registers, open-data sources, commercial suppliers and other third parties.

2.3 Search results depend on the criteria selected and the information available to us. A search returning no results does not mean that the Services have failed or that matching records must exist.

2.4 We may introduce, rename, combine, replace, suspend or remove modules and features. New FormationData modules and features will be covered by these terms unless separate terms are presented.

3. Permitted website use

3.1 You may use the Website and free tools for lawful research, due diligence, business intelligence and other legitimate purposes.

3.2 You must not scrape, crawl, copy, harvest or systematically extract Website content, bypass rate limits or technical controls, interfere with the Website, attempt unauthorised access, introduce malicious code or use the Website in a way that places unreasonable load on our systems.

3.3 You must not use the Website or Data to harass, threaten, impersonate, defraud, discriminate against, publicly shame or unlawfully target any person or organisation.

3.4 We may limit, block or suspend access where we reasonably believe use is unlawful, abusive, automated, insecure or harmful.

4. Data accuracy, indicators and verification

4.1 We aim to make the Data useful and understandable, but we do not guarantee that Data is complete, current, accurate, correctly formatted or suitable for any particular purpose.

4.2 Refresh frequency varies by module and source. Some information may be refreshed in real time or when a page loads, while other information may be refreshed daily, weekly, monthly or at another interval.

4.3 Public and third-party records may contain errors, delays, omissions, duplicate records or outdated information. A person's or organisation's circumstances may have changed after the source record was created.

4.4 A statement such as 'no registration found', 'no filing found' or similar means only that our search did not locate a matching record. It does not prove that no registration, filing, permission, licence or obligation exists.

4.5 Scores, flags, bands, estimates, calculated fields and business-health indicators are prompts for further investigation. They are not decisions, recommendations, guarantees or certifications.

4.6 Before relying on Data for an important decision, contacting a person, making an allegation, entering a contract, starting legal action or taking regulatory or compliance action, you must verify the relevant information against the original source and obtain appropriate professional advice.

4.7 FormationData does not provide legal, financial, investment, tax, credit, insurance or compliance advice, does not certify that a business is safe or trustworthy and does not decide whether a person or organisation should receive credit, employment, insurance, housing or any other service.

5. Corrections and source disputes

5.1 Suspected inaccuracies may be reported to support@formationdata.co.uk.

5.2 We may investigate, annotate, correct, restrict, suppress or remove information, but we are not obliged to alter information merely because it is disputed.

5.3 Where the issue originates from a public register or third-party source, the most effective correction will usually be made by the person responsible for that source. We may direct you to the relevant source or authority.

5.4 We may remove, correct, restrict or suppress Data without notice where we consider this appropriate for legal, regulatory, security, accuracy, privacy or operational reasons.

6. Advertising and third-party services

6.1 The Website may contain banners, videos, forms, links, comparisons, sponsored placements and other advertising supplied by third parties.

6.2 We may receive payment for displaying an advertisement, generating a click or lead, or when a person purchases or uses a third-party product.

6.3 Third-party branding, an advertisement or a link does not mean that FormationData endorses, recommends, guarantees or has independently verified the advertiser or its products.

6.4 Third-party products and services are supplied under the provider's own terms, privacy notice, eligibility rules and regulatory permissions. You should read them before proceeding.

6.5 We are not responsible for a third party's website, decisions, advice, product performance, availability, security, contact methods or use of information after it has been lawfully transferred to that third party.

6.6 Nothing on the Website is an offer or guarantee of finance, insurance, credit, investment, banking or any other financial product. Where a page contains an on-site finance enquiry form, the role of FormationData and the identity and regulatory status of the relevant provider or intermediary will be explained on that page.

6.7 FormationData's on-site business-lending enquiry forms are offered only for finance sought by an incorporated limited company for its business purposes. We do not use those forms to arrange or introduce borrowing for consumers, sole traders, ordinary partnerships or other unincorporated borrowers.

6.8 A display advertisement is separate from an on-site enquiry form. Where a visitor clicks a display advertisement and leaves FormationData to deal directly with the advertiser, FormationData does not receive or submit the application merely because it displayed the advertisement. The advertiser is responsible for the advertisement, destination page, eligibility criteria and any resulting application or regulated activity.

7. Enquiry forms and sharing details with partners

7.1 You can use the free search tools without agreeing to submit an enquiry or share your details with an advertiser.

7.2 Where you complete an on-site enquiry form, the form will identify the third party or category of third parties that will receive your details, the purpose of the request and the relevant privacy information. For a business-lending form, you must confirm that the applicant is an incorporated limited company, that the finance is sought for that company's business purposes and that you are authorised to make the enquiry for it.

7.3 We will only transmit the details entered in or authorised for that form after you take the required positive action, such as ticking an unticked box and submitting the form.

7.4 A standard enquiry will normally be sent to one provider. If an authorised representative of a limited company requests a business-finance comparison, its details may be sent to more than one provider as explained at the point of collection.

7.5 Where you have expressly permitted suitable cookies or account features, we may pre-fill an enquiry form using information you previously supplied. You must check the information before submitting it.

7.6 Once a provider receives an enquiry, it will usually act as an independent controller of the information it receives and may contact you using the details and methods covered by the request and its own terms.

7.7 Complaints about a provider's product, eligibility decision, conduct or later marketing should normally be directed to that provider. Complaints about FormationData's collection or transfer of your information may be sent to support@formationdata.co.uk.

8. Intellectual property in the Website

8.1 The FormationData name, brand, software, interface, layouts, search tools, calculations, enrichment, compilation, selection, arrangement, documentation and original content are owned by or licensed to FormationData.

8.2 Underlying public-sector or third-party Data may be subject to separate copyright, database rights, open-data licences, attribution requirements or supplier restrictions.

8.3 Nothing in these terms transfers ownership of FormationData intellectual property or of third-party rights.

8.4 Except as allowed by law or these terms, you must not copy, reproduce, adapt, publish, sell, licence, reverse engineer or create a competing service from the Website or its content.

9. Liability for free Website use

9.1 The Website and free tools are provided on an 'as available' basis. To the fullest extent permitted by law, we exclude warranties and liability arising from free use, reliance on Data, third-party advertisements, unavailable sources, downtime or loss of an opportunity.

9.2 Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

9.3 If you are acting as a consumer when using a free tool, nothing in these terms affects statutory rights that cannot lawfully be excluded.

PART B - PAID BUSINESS SERVICES

10. Business customers only

10.1 Paid Services are supplied only to Customers acting wholly or mainly for purposes relating to their trade, business, craft or profession and not as consumers.

10.2 By purchasing or using a paid Service, the person placing the order confirms that they are at least 18, are acting for business or professional purposes and have actual authority to bind the Customer.

10.3 The Customer is responsible for orders placed by its staff, contractors and representatives using its systems, payment methods, email domains or Accounts, except where the Customer proves fraud by an unrelated third party and promptly reports it.

10.4 Charities, public bodies, schools and universities may purchase paid Services where they are acting in an organisational or professional capacity.

11. Orders, Plans and prices

11.1 The Plan, price, billing period, included seats, limits and features shown at checkout, in the Account or in an Enterprise Order form part of the contract.

11.2 Unless stated otherwise, prices exclude VAT and other applicable taxes.

11.3 Monthly and annual subscriptions are charged in advance. Annual Plans are charged as a single annual payment.

11.4 Some Enterprise or API Customers may be given a usage credit limit and invoiced in arrears. Unless the Enterprise Order states otherwise, such invoices are payable within seven days.

11.5 We may use a third-party payment processor. The Customer authorises us and that processor to store payment tokens and charge the payment method for renewals, upgrades, agreed usage and other sums due.

11.6 Plan descriptions may change as Services develop. A feature is included only where it is shown as included in the Customer's current Plan or Enterprise Order.

12. Automatic renewal and cancellation

12.1 Subscriptions automatically renew for successive monthly or annual billing periods unless cancelled before the renewal date.

12.2 The Customer may cancel at any time through the Account or by contacting support. Cancellation stops the next renewal but does not end access before the current paid period expires.

12.3 No refund or credit is due for unused days or reduced usage during a paid billing period.

12.4 An upgrade may take effect immediately and any additional charge may be collected at the time of upgrade or calculated on a pro-rata basis. A downgrade normally takes effect at the next renewal.

12.5 The Customer should retain confirmation of cancellation. If the Customer believes a renewal was taken after a valid cancellation, it must contact us promptly so that we can investigate.

13. Refunds, mistakes and credits

13.1 Because paid Services are supplied to business customers with immediate access to valuable Data, there is no general cooling-off period or right to a refund.

13.2 Subscription fees, annual payments, credits and usage charges are non-refundable except where required by law or where we agree otherwise in our discretion.

13.3 We may consider a request made within 24 hours of purchase where there is clear evidence of a genuine accidental or duplicate purchase, such as two authorised people in the same organisation purchasing substantially the same Plan without knowing of the other purchase.

13.4 Material Use will normally make a purchase ineligible for a refund. Material Use includes running a search, viewing results, loading substantive Data through a module, exporting Data or making an API request. We may still make an exception for a proven duplicate or other exceptional mistake.

13.5 A Customer is not entitled to a refund because it found the Data it required quickly, did not use the Services as much as expected, changed its mind, no longer needs the Data or failed to cancel before renewal.

13.6 If a Customer genuinely misunderstood a materially described feature, we may first explain the feature, correct an error, provide reasonable assistance, move the Customer to a more suitable Plan or offer account credit before considering a cash refund.

13.7 Annual Plans are not eligible for partial refunds after cancellation. Where we have materially failed to supply a substantial part of the paid Service and cannot reasonably remedy or replace it, we may provide an appropriate credit or refund.

13.8 If we approve a refund, we may deduct non-recoverable payment costs, usage charges, API consumption, credits used or the reasonable value of Data already supplied, although we may choose to refund the full amount.

13.9 A refund, payment reversal or chargeback ends the Customer's licence to use the affected Data. The Customer must stop using and delete affected exports and API Data if we request it, except where retention is required by law.

13.10 Account credits have no cash value, cannot be transferred unless we agree and may expire or be subject to additional terms shown when issued.

14. Failed payments, suspension and chargebacks

14.1 If a payment fails or an invoice is overdue, we may restrict or suspend access until successful payment is received.

14.2 The Customer remains responsible for properly due fees, usage and taxes during any suspension.

14.3 If a chargeback or payment dispute is raised, we may suspend the Account while it is investigated and provide usage and contract evidence to the payment provider.

14.4 Where Services were supplied and payment remains contractually due after a chargeback, we may recover the debt and reasonable recovery costs through a collection agent or legal process, to the extent permitted by law.

14.5 We will not treat a good-faith dispute as misconduct merely because the Customer uses a lawful payment dispute process. Fraudulent, dishonest or repeated abusive disputes may result in termination.

15. Accounts, seats and security

15.1 Each individual user must use their own login. A single seat must not be shared between people.

15.2 Employees, contractors and client representatives may be added only within the seat allowance of the Customer's Plan.

15.3 The Customer is responsible for Authorised Users, account security, strong passwords, access controls and promptly removing users who no longer require access.

15.4 We may use technical and security signals, including sessions, device or user-agent information, IP addresses and implausible simultaneous locations, to identify credential sharing, fraud and security risks.

15.5 We may end a session when the same credentials are used elsewhere and may require identity, authority or security verification.

15.6 The Customer must promptly notify us if credentials, API keys or payment details are lost, compromised or used without permission.

16. Availability, maintenance and support

16.1 We do not guarantee uninterrupted availability or any uptime percentage unless an Enterprise Order expressly states a service level.

16.2 The Services rely on third-party data sources, hosting, networks, software and APIs that may be unavailable, delayed, changed or withdrawn.

16.3 We may carry out planned or emergency maintenance. We aim to schedule planned maintenance during evenings or weekends where practical, but this is not guaranteed.

16.4 Telephone support is normally available from 10:00 to 17:00, and email and live-chat support from 09:00 to 17:00, Monday to Friday excluding public holidays in England. These hours may change and do not create a guaranteed response time.

16.5 Features marked beta, preview, experimental or similar may be changed or withdrawn at any time and are supplied without commitments as to accuracy, availability or continued support.

16.6 If significant downtime within our reasonable control materially affects a paid Service, we may provide a discretionary account credit. This is not a guaranteed service-level remedy.

17. Changes to Services and source availability

17.1 We may add, alter, replace or remove features, fields, sources and modules as the Services develop.

17.2 We may immediately suspend or remove a source or module if a supplier, public body or other source restricts access, changes its licence, alters its technical system or requires us to stop.

17.3 Where a major paid feature is permanently removed without a reasonably comparable replacement, we may provide a proportionate account credit. Except where required by law, a cash refund is not automatic.

17.4 We are not liable for a source's decision to change, delay, restrict, charge for or withdraw Data.

18. Customer responsibilities

18.1 The Customer is responsible for deciding whether and how to use Data, carrying out its own checks and obtaining professional advice where appropriate.

18.2 The Customer must comply with all laws, codes and industry rules applicable to its use of the Services, including data protection, direct marketing, electronic communications, advertising, equality, sanctions and intellectual-property requirements.

18.3 Where Data identifies a person, the Customer is responsible for identifying a lawful basis, providing required privacy information, respecting objections and suppression requests, maintaining appropriate records and keeping Data secure.

18.4 The Customer is responsible for checking telephone and marketing preferences, including the Telephone Preference Service, Corporate Telephone Preference Service and its own suppression lists, where applicable.

18.5 FormationData does not act as the Customer's compliance officer and does not approve or guarantee the legality of a campaign, decision, message, call, export or use case.

19. Licence to use Data and exports

19.1 Subject to payment and compliance with these terms, we grant the Customer a limited, non-exclusive, non-transferable licence to access and use Data during the subscription and to retain permitted exports.

19.2 The Customer may use Data for lawful internal business purposes, prospecting, lead generation, research, due diligence, CRM activity, analysis and delivery of genuine services to its clients.

19.3 The Customer may upload permitted exports to a CRM, marketing platform or third-party enrichment tool, provided that the Customer remains responsible for security, lawfulness and compliance with that provider's terms.

19.4 The Customer may share Data with its employees, contractors, professional advisers, affiliated companies, marketing agencies and clients where reasonably necessary for a permitted purpose, provided the recipient is bound to use it lawfully and not to redistribute it as a data product.

19.5 An agency may use Data in providing services to multiple clients and may add client representatives as Authorised Users within its seat allowance.

19.6 The Customer may retain and continue using lawfully exported Data after cancellation, provided all fees were paid and no refund, payment reversal or chargeback applies to that Data.

19.7 The Customer does not acquire ownership of the FormationData database, software, enrichment, calculations, derived fields or compilation.

20. Restrictions on Data use

20.1 Without our prior written permission, the Customer must not sell, sublicense, publish, make generally available, rent, distribute or resupply a FormationData dataset or a substantial extract as a stand-alone product.

20.2 The Customer must not act as a mere middleman by buying Data from FormationData and reselling substantially the same Data at a markup.

20.3 The Customer must not use Data to build, populate, train, improve or operate a competing data-mining, business-intelligence, company-search, lead-data, enrichment or similar platform.

20.4 The Customer must not use Data to enrich a customer-facing data product, data-as-a-service platform or database supplied to third parties unless it has at least an Enterprise Plan and our prior written permission.

20.5 The Customer must not use Data, exports or API results to train or evaluate artificial-intelligence or machine-learning models without our prior written permission.

20.6 The Customer may create internal analysis and genuine client reports, but public publication of substantial extracts, systematic results or raw Data requires our prior written permission. Separate press-account permissions may apply.

20.7 The Customer must not remove source attribution, rights notices, licence notices or other restrictions included with Data.

21. Prohibited uses

21.1 The Services must not be used for harassment, threats, stalking, repeated unwanted contact, fraud, identity theft, impersonation, blackmail or any unlawful purpose.

21.2 The Services must not be used for spam or marketing that breaches the UK GDPR, Data Protection Act 2018, PECR, TPS, CTPS, advertising codes or a person's objection or opt-out.

21.3 The Customer must not discriminate unlawfully, use nationality or other protected-characteristic information for unfair exclusion, or infer special-category or similarly sensitive personal information.

21.4 The Customer must not use FormationData as the sole basis for an automated or material decision about employment, credit, insurance, housing, tenancy, education, benefits or access to an essential service.

21.5 The Customer must not use FormationData as sole evidence for legal action, compensation claims, allegations of wrongdoing or public accusations.

21.6 The Customer must not contact a person at a private residential address unless this is lawful, proportionate and genuinely necessary for the permitted purpose.

21.7 The Customer must not attempt to identify, expose or circumvent protected, suppressed or confidential addresses or information.

21.8 The Customer must not scrape the Website, bypass export or API limits, share credentials or API keys, reverse engineer the Services or use technical means to avoid Plan restrictions.

21.9 The Customer must not misrepresent Data as official government advice, a compliance certificate, a credit decision, a legal finding or a guarantee of safety or trustworthiness.

21.10 The Customer must not use court, financial, personal or compliance indicators to defame, humiliate or publicly shame a person or business.

22. Customer uploads and notes

22.1 We may permit Customers to upload suppression lists, customer lists, CSV files, notes, records or other Customer Data for matching, enrichment, organisation or other account features.

22.2 The Customer warrants that it has all necessary rights, notices, permissions and lawful bases to upload and instruct us to process Customer Data.

22.3 The Customer must not upload unlawful material, malicious code, data obtained through deception, or special-category or criminal-offence data unless we have expressly agreed in writing.

22.4 The Customer grants us a limited licence to host, copy, scan, match, transform and otherwise process Customer Data only as necessary to provide, secure and support the Services, comply with law and enforce these terms.

22.5 Where we process Customer Personal Data on the Customer's behalf, Schedule 2 applies.

22.6 Saved searches, notes, suppression lists and other account features may be deleted or become inaccessible after the paid period ends. We may retain limited copies in backups or legal, accounting, security and dispute records for as long as reasonably required.

23. Third-party plugins, integrations and credits

23.1 We may offer optional plugins, enrichment, integrations or services supplied partly or entirely by third parties.

23.2 A third-party service may be purchased directly from the provider or accessed using FormationData credits. Additional provider terms, privacy notices, licences, eligibility rules and usage restrictions may apply.

23.3 By activating a third-party service, the Customer agrees to the applicable provider terms presented or linked at activation.

23.4 We may share information with the provider where necessary to activate, deliver, support, bill or secure the integration, as explained in our Privacy Notice or the activation flow.

23.5 Third-party outputs are not guaranteed by FormationData. Credits used for a completed third-party request are normally non-refundable even where the output is incomplete or no match is found, unless the request failed because of our error.

23.6 If provider terms conflict with these terms, the provider terms govern the provider's service, while these terms continue to govern the FormationData Account, billing and Services.

24. Suspension and termination

24.1 We may immediately restrict, suspend or terminate access where reasonably necessary because of non-payment, suspected fraud, unlawful marketing, scraping, credential sharing, excessive API use, security threats, data-subject complaints, regulatory risk, reputational harm or a serious breach.

24.2 For a minor breach that can be remedied, we will normally give a reasonable opportunity to correct it, but we are not required to do so where delay could create harm or risk.

24.3 We may permanently terminate serious, repeated or unremedied breaches.

24.4 Fees already paid are forfeited where access is terminated for the Customer's breach or misuse, except to the extent the law requires otherwise.

24.5 Termination does not affect rights, liabilities or payment obligations that arose before termination.

25. Effect of cancellation or termination

25.1 At the end of the paid period, access to paid features, saved searches, notes, suppression tools and Account Data may stop and the information may be deleted.

25.2 A Customer may retain permitted exports after ordinary cancellation in accordance with clause 19.6.

25.3 On termination for breach, refund, payment reversal or chargeback, we may require the Customer to stop using and delete affected Data, credentials, documentation and confidential information.

25.4 Clauses concerning payment, intellectual property, Data restrictions, confidentiality, liability, indemnity, governing law and any provision intended to survive will continue after termination.

26. Confidentiality

26.1 Each party must keep the other's non-public commercial, technical and security information confidential and use it only for the contract.

26.2 Confidential information does not include information that is public without breach, was already lawfully known, is independently developed or is lawfully received from another source.

26.3 A party may disclose confidential information where required by law, court order or regulator, or to professional advisers and contractors bound by confidentiality.

26.4 API keys, security controls, non-public pricing, Enterprise limits and technical documentation are FormationData confidential information.

27. Intellectual property

27.1 FormationData and its licensors retain all intellectual-property and database rights in the Services, software, documentation, designs, compilation, enrichment, derived fields, calculations and original materials.

27.2 The Customer retains ownership of Customer Data, subject to the limited processing licence in clause 22.

27.3 Public-source Data remains subject to the rights and licences of the relevant source. The Customer must comply with any source-specific notice or attribution requirement displayed with the Data.

27.4 No licence is granted to use FormationData trade marks, logos or branding except with prior written permission.

28. Our liability to business customers

28.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

28.2 Subject to clause 28.1, we are not liable for inaccuracies, omissions or delays in source Data; a failure to locate a record; changes in a person's or company's circumstances; third-party systems; loss or withdrawal of a source; or decisions made using the Data.

28.3 Subject to clause 28.1, we are not liable for loss of profit, revenue, business, opportunity, contracts, anticipated savings, goodwill, reputation or Data, or for indirect or consequential loss.

28.4 Subject to clause 28.1, our total aggregate liability arising from or relating to the contract, whether in contract, tort, negligence, misrepresentation, restitution or otherwise, will not exceed the total fees paid or payable by the Customer to us in the 12 months immediately before the event giving rise to the claim.

28.5 For a free Account or free Service used by a business, the cap in clause 28.4 is £100.

28.6 Enterprise Orders may state a different liability cap or allocation of risk. Where they do, the Enterprise Order prevails.

28.7 The exclusions and cap apply to the fullest extent permitted by law and are intended to reflect that the Services aggregate third-party information and are priced as business-intelligence tools rather than as professional advice or insured decision-making services.

29. Customer indemnity

29.1 The Customer will indemnify FormationData against reasonable losses, liabilities, damages, fines, costs and third-party claims arising from the Customer's unlawful marketing, misuse of personal data, prohibited redistribution, infringement of third-party rights, misleading use of Data, breach of clause 21 or instructions given in relation to Customer Data.

29.2 This indemnity does not apply to the extent a claim was caused by our own breach of these terms, negligence or unlawful conduct.

29.3 We will give reasonable notice of a claim and allow the Customer reasonable involvement in its defence, provided this does not prejudice our legal or regulatory position.

30. Changes to prices and terms

30.1 We may change prices by giving at least 30 days' notice before the new price applies to a renewal.

30.2 Price changes will be published on the Website and, for paid Accounts, notified by email to the Account contact or prominently through the Account where reasonably practicable.

30.3 If the Customer does not accept a price increase, it may cancel before the next renewal. Continued use after renewal constitutes acceptance of the new price.

30.4 We may amend these terms by giving at least 30 days' notice of a material change. We may make immediate changes where required by law, a regulator, security needs or an urgent source or supplier requirement.

30.5 Continued use after the effective date of amended terms constitutes acceptance. If the Customer does not agree, it must stop using the affected Services and cancel before the next renewal.

31. Notices and complaints

31.1 General service notices may be published on the Website or through the Account.

31.2 Material contractual notices may also be sent to the email address registered to the Account. The Customer must keep its contact details current.

31.3 Notices, cancellation requests and complaints to FormationData may be sent through live chat or to support@formationdata.co.uk.

31.4 A notice sent by email is treated as received on the next Business Day unless a delivery failure is received. A notice displayed in the Account is treated as received when first made available after login.

32. General

32.1 The contract consists of these terms, the Plan or checkout description, any Enterprise Order and any additional terms expressly accepted for a feature.

32.2 If there is a conflict, an Enterprise Order takes priority, followed by feature-specific terms, these terms and then general Website content.

32.3 The Customer may not assign or transfer the contract without our written consent. We may assign it as part of a group reorganisation, financing, sale of business or transfer of the Services.

32.4 We may use subcontractors and suppliers to provide the Services, but remain responsible for our contractual obligations subject to these terms.

32.5 Neither party is liable for delay caused by events beyond its reasonable control, including failure of public data sources, networks, cloud providers, utilities, industrial action, cyberattack, war, civil emergency or government action.

32.6 Failure to enforce a right is not a waiver. If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions continue.

32.7 The parties are independent contractors. Nothing creates a partnership, joint venture, employment, fiduciary relationship or agency.

32.8 A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

32.9 These terms do not exclude liability for pre-contract statements made fraudulently. Subject to that, the contract is the entire agreement relating to the Services.

33. Governing law and courts

33.1 The contract and any non-contractual dispute are governed by the law of England and Wales.

33.2 The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.

SCHEDULE 1 - API TERMS

This Schedule applies where API access is enabled for a Customer. It forms part of the contract.

A1. API access and eligibility

A1.1 API access is normally available only under an Enterprise Plan or a separately agreed integration.

A1.2 Access is limited to the organisation named in the Account or Enterprise Order and may not be shared with another organisation.

A1.3 API documentation, credentials, limits, allowed use cases and any public-display rights may be specified in the Account or Enterprise Order.

A2. Allowances, records, rates and credits

A2.1 Usage may be limited by records returned, requests, rate limits, monthly allowances, credits, monetary credit limits or a combination of these.

A2.2 Limits are set for each Customer. If a record allowance is exhausted, the API may stop returning Data until the allowance resets or additional usage is purchased.

A2.3 Unused monthly allowances do not roll over unless the Enterprise Order expressly states otherwise.

A2.4 Where invoiced usage is agreed, the Customer must not exceed its credit limit and must pay invoices within seven days unless another period is stated.

A2.5 We may measure and log API requests, responses, records, errors, credentials, IP addresses and usage patterns for billing, security, support and enforcement.

A3. Permitted API use

A3.1 The API and its Data are for the Customer's internal business use unless the Enterprise Order gives written permission for public display, customer supply, white-labelling or redistribution.

A3.2 The Customer may cache and retain API Data on its own systems, subject to law, security, source licences and the Data restrictions in Part B.

A3.3 Supplying API-derived results to clients is permitted only as part of a genuine service and not as a stand-alone resale of substantially the same Data.

A3.4 A public-facing or white-label implementation requires prior written approval. We may vary included allowances, pricing, attribution, security and audit requirements for such use.

A3.5 High-volume extraction, redistribution, mirroring, bulk republishing and creation of a competing service require a separate written licence.

A4. Keys and security

A4.1 API keys and tokens are confidential and must be stored securely, restricted to authorised systems and never embedded in publicly accessible code.

A4.2 The Customer is responsible for usage made with its credentials until it notifies us of compromise. We may replace or revoke credentials at any time for security reasons.

A4.3 The Customer must use reasonable controls including access restriction, encryption in transit, secret rotation, monitoring and prompt incident response.

A4.4 The Customer must not attempt to discover undocumented endpoints, bypass authentication, avoid metering or interfere with other users.

A5. Changes, availability and throttling

A5.1 We may add fields and non-breaking features without notice.

A5.2 We will aim to give at least 30 days' notice of a breaking endpoint, schema or authentication change, but may act sooner where required for security, law, supplier changes or urgent technical reasons.

A5.3 No uptime or support service level applies unless expressly stated in an Enterprise Order.

A5.4 We may throttle, queue, reject or suspend requests that exceed agreed limits, threaten stability, appear automated beyond the agreed use case or create security or regulatory risk.

A6. API suspension and termination

A6.1 We may suspend API access immediately for non-payment, compromise, prohibited use, excessive load, breach of an agreed use case or risk to the Services.

A6.2 On termination, the Customer must stop making requests and delete keys. Rights to retain previously supplied Data are governed by Part B and any Enterprise Order.

SCHEDULE 2 - DATA PROCESSING TERMS

This Schedule applies only where FormationData processes personal data on behalf of a Customer as a processor, for example when hosting a suppression list, customer file, notes or a CSV submitted for matching or enrichment. It does not apply where FormationData acts as an independent controller for Account, billing, security, Website analytics, public-source Data or its own legal obligations.

D1. Roles and instructions

D1.1 The Customer is the controller and FormationData is the processor for Customer Personal Data processed solely on the Customer's behalf.

D1.2 The Customer instructs us to process Customer Personal Data as necessary to provide the relevant Services, support the Account, maintain security, comply with documented lawful instructions and perform the contract.

D1.3 We will process Customer Personal Data only on documented instructions unless UK law requires otherwise. If legally permitted, we will inform the Customer of that requirement.

D2. Processing details

D2.1 Subject matter: hosting, matching, deduplication, enrichment, suppression, organisation, display, export, support, backup and deletion of Customer Personal Data.

D2.2 Duration: the period in which the relevant feature is active, plus a reasonable backup, security and deletion period and any period required by law.

D2.3 Nature and purpose: providing the Customer-requested feature, maintaining integrity and security, troubleshooting, preventing abuse and returning or deleting data.

D2.4 Types of personal data may include names, business contact details, telephone numbers, email addresses, company relationships, identifiers, marketing preferences, suppression status, notes and fields contained in Customer files.

D2.5 Data subjects may include the Customer's staff, customers, prospects, suppliers, directors, owners, business contacts and other individuals contained in Customer Data.

D2.6 The Customer must not submit special-category or criminal-offence data unless expressly agreed in a written Enterprise Order that specifies additional safeguards.

D3. Customer obligations

D3.1 The Customer warrants that its instructions and processing are lawful, fair and transparent and that it has provided all required notices and obtained any required consent.

D3.2 The Customer is responsible for data minimisation, accuracy, retention instructions, responding to data subjects and determining whether a data protection impact assessment is required.

D3.3 The Customer must not instruct us to process personal data in breach of law. We may suspend an instruction that we reasonably believe is unlawful and will inform the Customer where permitted.

D4. Confidentiality and security

D4.1 We will ensure that personnel authorised to process Customer Personal Data are subject to confidentiality obligations.

D4.2 We will implement appropriate technical and organisational measures taking account of the nature of processing, available technology, implementation cost and risk.

D4.3 Measures may include access controls, authentication, encryption in transit, logging, backup, vulnerability management, incident procedures and staff controls, as appropriate to the Service.

D4.4 The Customer remains responsible for its own endpoints, users, exports, API integrations, credentials and systems.

D5. Sub-processors

D5.1 The Customer gives general written authorisation for us to use sub-processors needed to host, secure, support and operate the Services.

D5.2 We will impose data-protection obligations on sub-processors that provide an equivalent level of protection to the obligations in this Schedule.

D5.3 We remain responsible to the Customer for the performance of our sub-processors to the extent required by data protection law.

D5.4 Where reasonably practicable, material new sub-processors will be notified through the Website, Account, privacy information or another suitable channel. The Customer may raise a reasonable, evidence-based objection.

D6. Assistance and incidents

D6.1 Taking account of the nature of processing, we will provide reasonable assistance for data-subject requests, security obligations, breach notifications, impact assessments and regulator consultation.

D6.2 We will notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Personal Data.

D6.3 Assistance outside the ordinary Service may be charged at reasonable rates where the request is extensive, repetitive or caused by the Customer's breach.

D7. International transfers

D7.1 We will not make a restricted transfer of Customer Personal Data unless an appropriate lawful transfer mechanism and required safeguards are in place.

D7.2 The Customer authorises transfers required by approved sub-processors where those safeguards are used.

D8. Audit and information

D8.1 We will make available information reasonably necessary to demonstrate compliance with this Schedule, subject to confidentiality, security and proportionality.

D8.2 Audits should normally be satisfied through available policies, summaries, certifications or written responses. On-site audits require reasonable notice, must avoid disruption and may be charged where not required by a regulator or identified material breach.

D9. Return and deletion

D9.1 At the end of the relevant Service, we will delete or return Customer Personal Data at the Customer's choice where the feature supports return, unless law requires retention.

D9.2 Deletion from backups may occur through normal backup rotation rather than immediately, provided the data remains protected and is not restored except for disaster recovery or legal need.

SCHEDULE 3 - AFFILIATE PROGRAMME TERMS

This Schedule applies to each approved Affiliate. Participation is by application and approval only.

F1. Application and status

F1.1 We may accept or reject an application at our discretion and may request identity, business, tax, audience or promotional information.

F1.2 The Affiliate acts as an independent contractor. It has no authority to bind FormationData, make promises for us, negotiate our terms or present itself as an employee, agent, official partner or representative.

F1.3 Participation is personal to the approved Affiliate. Sub-affiliates, transferred accounts and undisclosed networks are not permitted.

F2. Tracking and attribution

F2.1 A qualifying referral is normally tracked through a 30-day cookie or another approved tracking method.

F2.2 Where more than one Affiliate refers the same Customer, the last valid tracking cookie or attribution event before purchase normally receives the commission.

F2.3 Tracking can fail because of cookie settings, devices, browsers, deletion, privacy tools, technical errors or a Customer using another link. We do not guarantee attribution where tracking evidence is absent.

F2.4 We may correct or reject attribution affected by fraud, self-referral, duplicate accounts, cookie stuffing, misleading redirects, unauthorised incentives or manipulation.

F3. Commission

F3.1 The standard commission is 25% of qualifying subscription revenue actually received by us from the referred Customer, excluding VAT, refunds, chargebacks, credits, taxes and amounts not successfully collected.

F3.2 Commission is recurring while the referred Customer remains active, pays qualifying revenue and remains validly attributed, unless the programme or an agreed campaign states otherwise.

F3.3 Commission is calculated after adjustments. It may be reversed or set off where a payment is refunded, charged back, fraudulent, unpaid or otherwise reversed.

F3.4 The minimum payout threshold is £50. Approved balances below £50 roll forward while the Affiliate remains active.

F3.5 Payments are made monthly by bank transfer after approval and receipt of any information or invoice reasonably required.

F3.6 Commission amounts are inclusive of any VAT payable by the Affiliate. A VAT-registered Affiliate must provide a valid VAT invoice where required and is responsible for its own tax reporting.

F3.7 The Affiliate must keep bank, tax and contact information current. We are not responsible for delay caused by incorrect or incomplete details.

F4. Prohibited referrals and brand bidding

F4.1 Self-referrals, referrals for an Affiliate's own organisation, fabricated Customers and purchases made primarily to generate commission are prohibited unless we agree in writing.

F4.2 The Affiliate must not bid on FormationData, Formation Data, misspellings, module names or other protected brand terms in paid search or paid social targeting.

F4.3 The Affiliate must not register or use confusing domain names, social accounts, business names, app names or advertising identities incorporating FormationData branding.

F4.4 Voucher and discount websites are permitted only where offers are genuine, current, authorised and accurately described.

F4.5 The Affiliate must not use cookie stuffing, forced clicks, adware, spyware, hidden frames, misleading buttons, fake reviews or unauthorised browser extensions.

F5. Advertising, content and marketing compliance

F5.1 Affiliate content must be obviously identifiable as advertising or affiliate marketing wherever its commercial nature is not already clear.

F5.2 All claims, prices, savings, feature descriptions, comparisons and statistics must be accurate, current, capable of substantiation and consistent with our published materials.

F5.3 The Affiliate must not claim that FormationData guarantees leads, revenue, compliance, data accuracy, financial outcomes or business success.

F5.4 Email, text, telephone, direct-message and other marketing must comply with data protection law, PECR, preference services, advertising rules and recipient opt-outs.

F5.5 The Affiliate must maintain records reasonably demonstrating lawful sourcing, consent or other lawful basis, suppression and ad disclosures.

F5.6 The Affiliate may not use FormationData logos, screenshots, brand assets or supplied marketing materials without written permission. Permission may be withdrawn.

F5.7 The Affiliate must promptly correct or remove content if we reasonably identify it as misleading, unlawful, outdated, infringing or harmful.

F6. Monitoring and information

F6.1 We may monitor referral quality, traffic sources, claims, disclosures, conversion patterns and complaints.

F6.2 The Affiliate must provide reasonable information about a campaign or traffic source when requested.

F6.3 We may withhold disputed commission while investigating suspected fraud, unlawful marketing, brand misuse or manipulation.

F7. Suspension and termination

F7.1 Either party may end participation at any time.

F7.2 We may immediately suspend or terminate an Affiliate for misleading advertising, spam, fraud, brand bidding, reputational harm, regulatory risk, repeated complaints or breach of these terms.

F7.3 On termination without breach, valid approved commission accrued before termination remains payable once the £50 threshold is met or at our next practical final-payment cycle.

F7.4 Where termination results from fraud, manipulation, unlawful marketing or material breach, we may cancel commission reasonably connected with the breach, set off direct losses and reasonable investigation or enforcement costs, and withhold payment while the matter is resolved.

F7.5 The Affiliate is responsible for direct, documented losses caused by its breach, including reasonable regulatory, complaint-handling, legal and remediation costs. This does not create a right to speculative or punitive damages.

F7.6 After termination, the Affiliate must stop using links, claims and brand assets and must not imply an ongoing relationship.

F8. Changes to the affiliate programme

F8.1 We may change commission rates, tracking rules, payment thresholds or programme requirements by giving at least 30 days' notice for material changes.

F8.2 Changes apply prospectively unless required to prevent fraud, comply with law or address an urgent risk.

F8.3 Continued participation after the effective date constitutes acceptance. The Affiliate may terminate if it does not agree.

F9. Affiliate liability

F9.1 The liability provisions in Part B apply to the Affiliate relationship, treating the Affiliate as the Customer where appropriate.

F9.2 The Affiliate indemnifies FormationData against reasonable third-party claims, fines, costs and losses arising from its unlawful advertising, privacy breach, intellectual-property infringement, spam, misleading claims or unauthorised representation.

Contact

Questions, complaints, cancellation requests and legal notices may be sent to: FormationData Systems Ltd, company number 16398949, VAT number 496785415, ICO registration number ZC153815. Registered office: 10 Brooklands Court, Kettering Venture Park, Kettering, Northamptonshire, NN15 6FD, United Kingdom. Email support@formationdata.co.uk

END OF TERMS